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| BPM, or business process management, is a term that has
been used to describe everything from software tools to
technology suite to management system. Follow the acronym
as it's evolved over time. |
Value of BPM |
BPM not only improves profitability, but it actually helps
create competitive advantage for companies. How? By using
BPM suite technology, an organization can rapidly develop
and deploy composite process applications to solve business
problems. These applications ultimately enable a company to respond to changing market, customer, and regulatory
demands — faster than its competitors! Thus, the BPM
organization is not just better positioned to address current
business challenges; it's better prepared to take advantage
of future business opportunities. |
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Value of BPM: Features |
Leading BPM suites deliver a variety of process, knowledge,
and analytics capabilities in a unified package. Process
management technology allows an organization to
streamline its operations by automating, executing, and
monitoring business processes from beginning to end. Knowledge management and collaborative tools
enable it to leverage information by managing its documents
and content and facilitating employee interaction in
collaborative, knowledge-based communities. Integrated
analytics help increase visibility by delivering extensive
reports on key business operations and process execution to managers. |
| Process Designer : |
| Process Engine : |
| Rules Engine : |
| Knowledge : Management |
| Document : Management |
| Collaborative Tools : |
| Portal : |
| Process Analytics : |
| Business Analytics : |
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Allows a trained user to analyze and model a business process, step by step, as well as assign logic to it |
Executes the actual process flow, assigning manual activities to people and automated activities to applications as the process unfolds |
| Manages the flow of information and activities within a process according to the formulas and rules assigned to it |
| Allows users to share tasks, content, documents, and notifications through knowledge communities |
| Provides a system for storing and securing electronic documents, images, and other files |
| Remove intra- and inter-departmental communication barriers through discussion forums, dynamic workspaces, and message boards |
Gives users a productive workspace for managing tasks, content, forms, documents, notifications, and reminders |
Provide continual feedback on the process itself so that improvements can be made in the future |
| Enable managers to identify business issues, trends, and opportunities with reports and dashboards and react accordingly |
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Using this comprehensive set of features, an organization can quickly and efficiently build composite process applications in order to solve its business problems. Thus, the marketing department can use BPM technology to track strategic campaigns (including event planning, public relations, and campaign management), R&D can use it to manage the entire product design process (from idea inception to prototyping to product delivery), and corporate can use it to adapt to changing regulatory standards (achieving compliance while solidifying corporate governance). |
Because they are built using BPM suites, these applications are: |
| User-friendly - |
minimizing user training while maximizing user acceptance; |
| Personalized - |
delivering secure, unique content to each user;
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| Scalable - |
expanding to meet the needs of the department, the enterprise, or the value chain; and |
| Web-based - |
making them accessible to users anytime, anyplace. |
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BPM in Action |
BPM is being used by commercial businesses and
government agencies to manage all types of processes,
from simple to complex, short-running to long-running,
function-specific to industry-specific. Whether they exist within
a single department, run throughout the entire enterprise,
or extend across the whole value chain, business processes
across the board are benefiting from BPM: |
| With Six Sigma : |
While Six Sigma provides the
framework for process improvement, BPM suites provide
the platform for achieving it, delivering a full range of functionality. |
| In Organizations : |
From sourcing and operations to sales and marketing, functional departments within all types of organizations are using BPM. |
| Across Industries : |
Organizations in industries ranging from financial services to healthcare are using BPM to address changing requirements and growing demands. |
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